Refund policy

Returns & Refunds Policy — Trunk Mischief

Last updated: September 23, 2026.

Damaged, defective or incorrect items

Please inspect your order when it arrives. If it is damaged, defective or incorrect, email trunkmischief@outlook.com within 48 hours of delivery with your order number and clear photos or video of the issue. We will review the issue and arrange a replacement or refund where appropriate, including any return shipping required for a confirmed faulty or incorrect item.

This 48-hour reporting request helps us resolve delivery issues quickly. It does not limit your statutory rights or legal remedies for faulty goods.

Returns for personal reasons

You may request a change-of-mind return within 30 days after delivery. Contact us before returning anything so we can provide return instructions and the correct address. The item should be unused and in its original condition with all included pieces. You are responsible for the cost of return shipping for a voluntary return, except where applicable law requires otherwise.

Refunds

We will inspect the returned item and notify you of the outcome. Approved refunds are issued to the original payment method. Your bank or payment provider may need additional time to post the refund. Mandatory refund deadlines under applicable law remain unaffected.

Pre-orders and cancellations

To request a cancellation before dispatch, contact us promptly with your order number. Once shipped, a return can be requested under this policy.

Your legal rights

This policy supplements and does not replace your applicable consumer rights, including any statutory withdrawal period and remedies for goods that do not conform to the contract. Optional warranty or shipping-protection products do not replace those rights.

Questions? Email trunkmischief@outlook.com.